The organization I work with recently switched our license agreement with Adobe to one which allows our users to have individual Adobe Enterprise accounts. Overall this has been a great change for us, but as a result we’ve ran into an issue where some users that previously had the Adobe Create Cloud desktop application are not seeing the Apps tab that allows them to download applications.
The Apps tab should be along the top row of tabs (or “panels” as Adobe calls them) alongside Home, Assets, etc., but it is mysteriously missing:
This is the result of a leftover XML file that was used to block access to the Apps panel in our previous configuration. To fix it, we need to edit this XML file and allow the panel to be shown again.
The XML file is called: ServiceConfig.xml
On Windows x64 the XML is located at: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs
On Mac OS X the XML is located at: /Library/Application Support/Adobe/OOBE/Configs
Open this XML with a text editor and replace the visible tag’s “false” option with “true”:
NOTE: If you are unable to directly save the file, save ServiceConfig.xml to a different location (like Desktop) and then drag the file into the Configs folder to replace the old xml.
After changing the value to “true”, save the changes, restart the computer and the problem should be resolved. I’ve read some people have resorted to deleting the XML, using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and then doing a full re-install of the Creative Cloud app, but simply editing the XML and restarting the computer has always fixed the problem for me.